Frequently asked questions
- All
- Delivery
- General questions
- Payment
- Placing an order
- Returns, cancellations & exchanges
- Sizing, fabric and designs
We deliver to most countries worldwide, alhamdulillah. If your country is available during checkout, we can ship your order there. If it is not listed, please contact us so we can check whether delivery is possible and calculate the shipping cost for you.
Shipping is calculated according to the weight of your order and its destination. The exact cost will be shown during checkout after you enter your delivery address.
As our garments are made to order, our tailors generally need around 7–20 days to prepare your items. Quality control and packing may take an additional 2–5 days before dispatch. Production times depend on how many orders we are currently handling. During busy periods, particularly before Ramadan and Eid, preparing your order may take longer than usual.
The delivery time after dispatch depends on your country but is generally around 1-2 weeks in Shaa Allah.
All orders are shipped with tracking. Once your order has been dispatched, you will receive an email containing your tracking number and tracking link.
You may also track your parcel through Aramex website www.aramex.com.
Import duties, taxes, or customs fees may be charged when your parcel arrives in the destination country. These charges are determined by the authorities in your country and must be paid by the recipient. Unfortunately, we cannot control these charges, as customs regulations differ between countries. Please contact your local customs office if you would like more information before ordering.
Begin by checking your tracking information. If your parcel has already reached your country, we recommend contacting the local delivery company directly for further information. If your package has not reached the destination country within the expected delivery period, please contact us so we can investigate it for you. We take responsibility for ensuring that your parcel is properly followed up.
If you refuse to accept your package, the shipping company may destroy it and charge us an additional fee. The garments will therefore not be returned to us, and we will be unable to issue a refund.
If you are experiencing a problem with your delivery, please contact us before refusing the parcel so we can help you find the best solution.
We accept eligible returns within 20 days of delivery, provided that the following conditions are met:
-The garments must be unworn, unused and returned in their original condition.
-We only accept returns of abayas in standard lengths of 130–150 cm, jilbabs in standard lengths of 160–180 cm, and skirts or sirwals in standard lengths of 90–105 cm.
-Garments made shorter or longer than our standard lengths are considered custom-made and cannot be returned.
-Other custom-made or personalised orders cannot be returned.
-Original shipping charges are non-refundable.
-The customer is responsible for the return shipping cost and for ensuring that the package reaches us. We strongly recommend using a traceable shipping service.
-Please allow up to three weeks for your return to be processed after it reaches us.
To request a return, please contact us through our contact form. We will provide you with the return instructions and address.
We may be able to change your order if the fabric has not yet been cut by our tailors. Please contact us as soon as possible and include your order number.
Once production has begun, we cannot guarantee that changes will still be possible.
Please contact us as soon as possible and include your order number. Because every garment is made after it is ordered, we cannot cancel an order once its fabric has been cut or the garment has entered production.
Please contact us as soon as possible. We will usually need to wait for the package to be returned to us before arranging the next step.
Any additional shipping charges or arrangements will be discussed with you by email, in shaa Allah.
No. The original shipping cost is non-refundable because it has already been paid to the shipping company.
Please contact us as soon as possible and include your order number, a description of the problem, and clear photographs of the item. We will review the matter and help you find a suitable solution. Please also refer to our Terms and Conditions for further information.
We strongly recommend taking your measurements before ordering. A size guide with relevant measurements can be found on each product page.
If you are still uncertain, please contact us with your measurements and the name of the garment you would like to order. We will be happy to advise you, in shaa Allah.
The colours and fabrics shown on our website are the options currently available. If a colour you have previously seen or purchased is no longer shown, it is most likely out of stock. We cannot always confirm when a particular colour will return, but we regularly work to restock popular options.
Our garments are made from beautiful, flowing, high-quality polyester-based fabrics. Please visit our Our Fabrics page for more detailed information about the characteristics and differences between our fabrics.
Tasnim Collections is currently an online-only store. We do not have a physical shop or showroom.
Unfortunately, we cannot reserve garments, fabrics or colours. Availability may change depending on the orders we receive, so we recommend placing your order while your preferred option is still available.
We don’t offer a traditional wholesale program, but we do have a Reselling Ambassador Program available.
To get more information about it, please contact our customer service via the contact form, email, or WhatsApp.
Yes. All customer emails, WhatsApp messages and social-media messages are read and answered by women. Sisters can therefore feel comfortable and safe when sharing their measurements or asking personal sizing questions.
We occasionally offer promotional discounts, which we announce on our website, newsletter and social-media pages.
You can also visit our Outlet, where we offer reduced-price garments that may come from cancelled or returned orders, samples or extra pieces made during production. All outlet garments are new, but the available styles, colours and sizes are limited to current stock.
Choose the garment you would like to purchase and select all the required options, such as the colour, fabric, size, length and any available customisations. Once you have completed your selections, add the item to your cart.
After adding everything you would like to order, proceed to checkout. Enter your delivery information, select your payment method and complete your payment.
Please check all measurements and selected options carefully before submitting your order.
Of course. You can contact us through our contact form, by email or on WhatsApp. We will be happy to answer your questions and help you choose the most suitable garment, size and options, in shaa Allah.
You will find information about the available options on the relevant product page. Our option guides also include explanations and photographs to help you understand how each choice will affect the finished garment. If anything remains unclear, please contact us before placing your order.
First, check your spam or junk folder, as the confirmation may have been redirected there. You should also confirm that you entered the correct email address during checkout. If you still cannot find the confirmation, please contact us so we can check your order for you, in shaa Allah.
The available payment methods will be displayed during checkout. Depending on your country, you may be able to pay by credit card, debit card, PayPal or one of our other available payment options.
Yes, PayPal is available as a payment method.
Please check that your card details and billing information have been entered correctly. You may also need to ask your bank whether your card is enabled for online and international purchases. Banks sometimes block international transactions for security reasons. If your bank confirms that there are no restrictions, you may try another card or one of the other payment methods available during checkout.
